Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@soventejewelry.com

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HOW TO MEASURE YOUR RING SIZE USING A RULER

  • Wrap strip of paper around your finger where you’d like your ring to be
  • (note: make sure that the paper is tightly wrapped around your finger)
  • Mark the spot where the paper meets and measure the distance with a ruler in mm (this is the circumference marked in red) 
  • Check for your size using chart 

If you have an existing ring you can measure the inner diameter of your ring.

Please measure the diameter in the center of your ring (one side to the other side marked in gray).

Average ring size for women is US 6-7.

Please measure your fingers when they are warm as cold fingers will measure smaller. 

Our ring model wears a size 6 and her index circumference is 52mm 

Jewellery Care

Here at Sovente Jewelry, we source quality metals and use high-quality plating. With that said, fashion jewelry (including plated, 925 Sterling Silver and expensive jewelry brands) can experience normal wear and tear like this over time. To extend the life of your jewelry, please give them occasional breaks and to keep them away from any moisture and creams.

 

Please follow these tips to maintain the quality and prevent early tarnish:

Keep them in your Sovente Jewelry dust bag when not in use

Avoid sweat

Wipe with soft cloth

Do not sleep in your jewelry

Avoid chemicals (especially hand cream)

Avoid using self tanner with jewelry on

Avoid bathing, showering or washing your hands with jewelry on

Wait for hand/face cream to dry before putting on any jewelry 

Apply a layer of polymer coating/clear nail varnish on the inside of your ring

 

How to avoid the Green Finger

IMPORTANT: Traces of copper will be found in Gold/Rose Gold plating as this contributes to the coloring of the metal. In some extreme cases of sensitive, highly acidic skin, you may experience some oxidisation (slight greening). The other main cause of oxidisation is chemicals found in hand creams. This is in fact a common trait in even the finest of jewelry, however if you wish to get more information on our plating and how to prevent any oxidisation, we advise you to read our Green Finger Guide to understand why a persons finger might turn green and how to prevent it.

If you are allergic or sensitive to metals or have had green tainting before then you are likely to experience the same reaction. 

Those that are sensitive to metals should not purchase copper/brass based jewelry and instead opt for our Stainless Steel jewelry or Solid Gold jewelry (available for custom order). 

Our 925 Sterling Silver Jewelry (all 925 Sterling Silver contains 92.5% sterling silver and 6.5% copper) which may be a better option for you if have had green tainting before.

We take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities. 

Alternatively, you contact our support team and we’ll be happy to help.

 

Payments

We accept Mastercard, Maestro, Visa and Amex. 

When entering your card details, please also remember to select the correct payment type. For example, make sure you select Visa if your card is a Visa. 

If your payment is not working it is usually because your billing address does not match the address your bank has on file. Please try again or try with another card. 

Please also try using Paypal if these steps above do not work.

If you are paying by Klarna Paments and Klarna is not working, please try using Buy Now Pay Later instead of Pay in 3. If it is still not working, please contact Klarna first before contacting us.

If you still need help, please contact us! 

How can I contact you?
If you wish to get in contact with us, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response. 

Shipping

Express or standard shipping will not be refunded if the parcel has been returned to the sender. This usually happens if you provide an inefficient or wrong address or you were not available and the driver has tried to contact you. As soon as the parcel has left our warehouse, it is the responsibility of the customer & courier to ensure good communication & the safe arrival of your parcel.

If you would like us to send it again, you will have to pay the express shipping fee again. We will send you an invoice for the shipping fee.

If you were qualified for free shipping, you will need to pay the shipping fee (£4.95) for the resend.

In the event that your parcel is not delivered and you are eligible for a refund and do not want the items resent, you WILL NOT be refunded for the express shipping costs, however, just the value of the products minus a £2.00 restock fee.

If you were qualified for free standard or express shipping, we will deduct the shipping cost from your refund and charge a £2.00 restock fee.

Please always double-check your delivery address details (please include your door number!) before purchasing if you choose express shipping and check your email regularly for tracking updates. The courier may also contact you via phone.

Sovente Jewelry store takes no responsibility if standard or express parcels are not delivered.

International - Taxes and duties are not included in the checkout total. We ship our products from the UK and Czech Republic, as such Sovente Jewelry does not pay duties and taxes on shipments. Any duties and taxes owed on orders shipped direct from our factory will be billed directly to customers by the global carrier.

USA - There are no taxes or duties payable if your order is under 800USD*. Taxes are payable on orders over 800USD only.

European Union - Please be aware that your local VAT tax rate will apply on all parcels over 22EUR*. Duties are payable over 150EUR*. These taxes and duties are not included in the checkout total.

Canada - Taxes are payable on orders over 22CAD*

U.K - You will not need to pay VAT or duties.

*For all other countries and for more information please visit http://go.borderlinx.com/tax-and-duty-de-minimis/  

We ship internationally. We have a standard international rate:

INTERNATIONAL SHIPPING - $4.95 (5-15 working days*)

FREE INTERNATIONAL SHIPPING on orders over $75 (5-15 working days*)

INTERNATIONAL EXPRESS SHIPPING - $18 (2-7 working days)

FREE EXPRESS SHIPPING UPGRADE on orders over $145

*This is an average. This depends on each country. We will process your parcel either from our UK or Czech Republic warehouse .

If you do not think you can wait that long, we advise you to choose Express shipping ( $18 - reduced rate).

Please note that after we dispatch the items, the parcel is not in our control anymore, thus we do not take responsibility for what happens after dispatch. We will, however, do our best to solve the issue by re-sending your order if your order is lost or damaged.  

 

HOW LONG IS DELIVERY?

Please note the Delivery time = processing time + shipping time.
Average dispatch is 1-2 business days (not including weekends)
Average international standard delivery is 5-12 working days*.
Average international express shipping is 1-4 working days.

*For Standard Delivery, some countries take longer due to customs clearances and you should allow up to 28 days depending on the country.

Your order will be dispatched in 1-2 working days not including the weekends and bank holidays. We will update your tracking once it has been shipped. 

If your order has not been dispatched within 4 working days, please contact us immediately as we may need more information from you. 

 

How can I contact you?

If you wish to get in contact with us regarding an unfulfilled order, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response. 

Stones & Materials

What is cubic zirconia?

Cubic Zirconia (CZ) is the ultimate diamond alternative with many of the same qualities. CZ mimics a diamond however is beautiful in its own right, producing more flashes of color & shine (known as fire) than a diamond.

CZ is in fact heavier than a diamond of the same size and due to its incredible visual similarities is often misrepresented as a pure diamond.

Does CZ shine in the dark?

No, there needs to be a light source for CZ to shine, just like real diamonds need a light source for it to shine. Depending on the cut, they will shine in low light (such as the brilliant round cut).

Tip: When you receive your jewelry, turn on your lights, go outside if it is bright or shine your phone torch on it to see how amazingly sparkly they are!  

IMPORTANT: Traces of copper will be found in Gold/Rose Gold plating as this contributes to the colouring of the metal. In some extreme cases of sensitive, highly acidic skin, you may experience some oxidisation (slight greening). The other main cause of oxidisation is chemicals found in hand creams. This is in fact and common trait in even the finest of jewelry, however if you wish to get more information on our plating and how to prevent any oxidisation, we advise you to read our Green Finger Guide  to understand why a persons finger might turn green and how to prevent it.

If you are allergic or sensitive to metals or have had green tainting before then you are likely to experience the same reaction.  

Our 925 Sterling Silver Jewelry (all 925 Sterling Silver contains 92.5% sterling silver and 6.5% copper) may be a better option for you if have had green tainting before.

We take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities. 

Alternatively, you contact our support team and we’ll be happy to help! :) 

How can I contact you?

If you wish to get in contact with us, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.